Shipping Policy

Every Carat Touch piece is made to order especially for you. This policy explains how and when your order will reach you.

Production Time

Production begins once your order is confirmed and full payment has been received. The standard production timeline is approximately 10 business days from order confirmation.

Customised or bespoke pieces may require additional time, which will be communicated to you separately.

Shipping Charges

We ship across India and to selected international destinations. Shipping charges, where applicable, are calculated and shown at checkout before you pay.

For international orders, any customs duties or import taxes charged by the destination country are not included in the price and are payable by the recipient.

Dispatch & Tracking

Once your piece is ready, it is packed securely and dispatched with a trusted courier partner. Every shipment is insured in transit. You will receive tracking details as soon as your order has been dispatched.

Delivery time after dispatch depends on your location and the courier partner.

Delivery Address

Please make sure your shipping address and phone number are complete and correct when placing your order. If you need to change your address, contact us as soon as possible and before your order is dispatched.

Damaged or Incorrect Deliveries

If your package arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery, as described in our Refund, Return & Damage Policy.

Contact

For any questions about shipping or the status of your order, please contact Carat Touch through the contact details provided on our website.