Privacy Policy

At Carat Touch, we respect your privacy and are committed to handling your personal information responsibly.

Information We Collect

When you browse our website, contact us or place an order, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Website usage and device information

Payment information may be processed securely by our authorised payment service providers. Carat Touch does not directly store complete card or banking credentials where these are handled by third-party payment processors.

How We Use Your Information

Your information may be used to process and fulfil orders, arrange deliveries, provide customer support, communicate order updates, improve our website and services, prevent fraudulent activity, and comply with applicable legal requirements.

Where permitted and where you have opted in, we may also use your contact information to share updates, new launches, offers and other Carat Touch communications.

Sharing Your Information

We do not sell or rent your personal information.

Information may be shared with trusted third parties where necessary to operate our business, including payment processors, logistics partners, website and technology providers, and professional service providers.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Data Security

We take reasonable measures to protect the personal information provided to us. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Choices

You may contact us if you wish to update or correct your personal information or unsubscribe from marketing communications.

Policy Updates

We may update this Privacy Policy periodically. Any revised version will be published on our website with the updated effective date.

For privacy-related questions, please contact Carat Touch through the contact details provided on our website.